Complaints book

At Hotel Martinika, we're committed to offering high-quality service and ensuring our guests' wellbeing. We know every experience matters, which is why we provide our Complaints Book ("Libro de Reclamaciones"), a space where you can record any issue or dissatisfaction related to our lodging, service or facilities.

In accordance with Peru's consumer protection authority, INDECOPI (Law No. 29571 – Consumer Protection and Defense Code), businesses must guarantee consumers' right to file complaints whenever they believe their rights have been affected.

Once you submit this form, your complaint will be received and handled with full confidentiality. Our team will review the situation and get back to you within a maximum of 15 business days, using the contact method you provide.